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Service Desk Operator

A specialist managed services provider for IT infrastructures

      They design, implement and manage IT systems to enable organisations that rely on IT to grow and flourish.
      Candidates must posses the following skills:

      Computer literate / Strong IT problem solving skills
      Very strong Microsoft Office experience
      Awareness of IT terminology (Test will be taken at recruitment stage)
      ITIL awareness
      Excellent telephone manner
      Accuracy with a keen attention to detail
      Case logging and handling in accordance with strict SLAs
      Customer focussed
      Excellent organisational and time management skills, with the ability to work independently
      Considerable initiative
      Can work flexible hours (if required)

      Candidates must also display excellent interpersonal skills as well as a demonstrable experience of working in a customer service environment or experience of working in an IT helpdesk environment.
      Having a driving licence and transport is also essential.
      In return the client offers 18k basic plus up to 10% KPI/Company bonus.